Global Services Operations Center (GSOC)

To give you peace of mind that your technology is functioning as it should, our global support team can proactively monitor voice and electronic trading communications infrastructure 24 hours a day, 7 days a week, 365 days a year, providing:

➤ Real-time monitoring across all IPC products and services

➤ Single point of contact for incident reporting and resolution, helping to ensure a high level of communication between all parties

➤ Identification of risks without consuming your time and resources, with alerts for high-priority issues

➤ Globally aligned incident management procedures to ensure any faults are responded to and resolved as quickly as possible

➤ 24-hour support from our Global Services Operations Centers in London, New York and Singapore

➤ End-to-end service, with local support from over 250 technicians providing on-site, local-language assistance

For support enquiries, please get in touch via gsoc@ipc.com or visit the IPC Customer Portal or IPC Partner Portal

For all urgent production issues, please contact any of the support numbers listed below

Americas:

Voice Services
+1 888 286 2343 (N. America Only)
Toll: +1 212 709 1160

Data Services
+1 888 378 3722 (N. America Only)
Toll: +1 212 709 1170

Trading Systems
Contact your local Branch Office

Asia:

Voice Services | Trading Systems
Toll Free: +800 472 73783
Toll: +65 6395 5799

Data Services
Toll Free: +800 472 32823
Toll: +65 6395 5225

Trading Systems
Contact your local Branch Office

EMEA:

Voice Services | Trading Systems
Toll Free: 00 800 472 43577
Toll: +44 (0) 207 550 8855

Data Services
00 800 472 32822
Toll: +44 (0) 207 550 8850